FAQ
What makes Apulia Secret different from other brands?
Apulia Secret is a tribute to our land and its botanical heritage. It is an authentic land, surrounded by endless countryside and ancient agricultural refuges, signs of a connection to rural history and culture. With passion and the continuous quest to improve ourselves, we use sustainably grown local superfoods that are the custodians of powerful active ingredients that support regional biodiversity, safeguard ecosystems and local economies with the mission to create skincare products that combine the oldest tradition with innovation.
Where are Apulia Secret products made?
All products are designed, formulated and manufactured with care and expertise in Puglia. For the safety of our customers, we manufacture all our products according to Good Manufacturing Practice (GMP) guidelines in a small, licensed workshop.
The Apulia Secret products are 100% natural?
Our priorities are healthy skin, sustainability and effective formulas.
We constantly strive for an optimal and harmonious balance between nature and science, and although some of our products are formulated using 100% all-natural ingredients, our brand as a whole should be considered a clean botanical-based line and not an exclusively and completely natural line.
The Apulia Secret are certified organic?
Our products are not certified organic. We know that this can be very important to many consumers and we can appreciate this; however, we choose local, sustainably grown and certified organic extracts. We strive to formulate with as many eco-certified ingredients as possible. For your convenience, all organic, local and plant-based ingredients are identified by the symbol in the INCI of each product.
The Apulia Secret products are cruelty free?
Since European legislation (Regulation (EC) No 1223/2009) prohibits all cosmetic products from being tested on animals, we do not state any non-existent advantages to mislead customers.
The Apulia Secret products are suitable for everyone?
We have developed each product to be completely gender-neutral. All our products contain highly beneficial ingredients designed to be equally effective for all skin types regardless of sex, gender or gender expression.
What products are suitable for my skin type?
We currently aim to make products suitable for most skin types. We intend to develop more specific formulas in the future.
Can Apulia Secret products cause an allergic reaction?
Every substance in nature has a different allergic potential, and it is possible to have an allergic reaction to almost anything that the body recognises as a foreign substance. However, an allergic reaction to Apulia Secret products is quite rare. If you suspect sensitivity to a product or ingredient, we strongly advise you to perform a patch test by applying a very small amount behind the ear and wait 24 hours. If you experience redness, itching or irritation, the percentage of active botanicals may be too high for your skin. In this case, we advise you to stop using the product immediately.
Please bear in mind that we cannot accept returns or provide refunds for allergic reactions or dermatological problems. Please make sure you carefully read the complete list of ingredients and instructions for use of the products before proceeding with your order.
What is the shelf life of Apulia Secret products?
The approximate shelf life of our products is 6M as indicated by the PAO (Period After Opening) symbol on the product. However, for optimal results, our products should be used within 4-5M.
How should I store Apulia Secret products?
We strongly recommend storing your products in a cool place, away from direct light. Store products away from heat sources and always check that the caps are tightly closed. If you are taking a break from a product, refrigeration is recommended. Proper storage will help maintain its shelf life.